Meet Astro, our new virtual assistant for outpatient appointments
We understand how challenging it can sometimes be to reach our appointment booking team by phone, especially with the high number of calls we receive.
That’s why we’ve introduced Astro – our new virtual assistant.This innovative tool uses digital technology to provide answers to many of your questions about our outpatient appointment services.
You can use Astro 24 hours a day, seven days a week – you do not need to wait until our phone lines are open.
Simply type your question into the text box provided, and Astro will respond with helpful information.
What can Astro help you with?
The assistant can provide quick answers on how to:
find the date and time of your upcoming appointment
update your contact information, such as phone and email, to ensure you receive appointment reminders
find average waiting times for hospital appointments
prepare for your hospital appointment
find out what to expect from your hospital visit
view hospital location details, including maps
access additional support services, like interpreting services or our patient advice and liaison service (PALS)
use other self-service digital tools
What Astro can’t do
Our virtual assistant cannot provide clinical or medical advice about medicines, symptoms, or treatments. For medical concerns, please contact your clinical team directly.
