Macmillan cancer navigators

The Macmillan navigator service is a telephone-based service for cancer patients of Imperial College Healthcare NHS Trust, and their family, friends and carers. The navigators are the first and single point of contact for any questions or queries that you may have.

Our navigator team can:

• Provide you with information about your appointments
• Point you in the right direction if you are unsure who you need to speak to
• Advise you on upcoming patient groups and events run by our Macmillan support service, and by other local charities and organisations
• Advise you on where you can access advice, help and support
• Book you in for a call-back from your clinical nurse specialist (CNS), if you have a clinical question about your cancer or care

If you would prefer to speak to us in another language, please ask the navigators for an interpreter when you call.

The Macmillan navigator service is open Monday to Friday 08.30 to 16.30 (excluding bank holidays). The service is closed for training between 14.00 and 14.45 on Thursdays.

Please do not call the navigator service if you need urgent medical attention or are in crisis – instead call 111 or 999 for immediate advice.

Macmillan navigator service: 020 3313 0303