Emergency care
Visitor Information
Visiting restrictions are in place. Please call the ward to find out more. Find your hospital ward contact information:
Our emergency care services include accident and emergency departments, specialist emergency centres and urgent treatment centres (UTC).
- A&E services are based at Charing Cross and St Mary's hospitals
- Ambulatory emergency care (AEC) and Same Day Emergency Care (SDEC) services are located at Charing Cross and St Mary's hospitals
- Urgent treatment centres are located at Charing Cross, Hammersmith and St Mary's hospitals
- Children's A&E is located at St Mary's Hospital
Our hospitals are also the home to some of London’s specialist acute medicine centres including:
- a major trauma centre at St Mary’s Hospital
- a hyper acute stroke unit at Charing Cross Hospital
- a heart attack centre at Hammersmith Hospital
- a ophthalmic emergency service at the Western Eye Hospital
Reduced opening hours at Western Eye Hospital accident and emergency department
- Our accident and emergency department opening hours are 08:00 to 20:30. This is a temporary change to the opening hours and is part of the response to the coronavirus outbreak which is affecting NHS services. If you feel your condition requires urgent treatment outside of these times, then please attend the A&E departments at St Mary’s Hospital or Charing Cross Hospital.
Find out where to go for medical advice or treatment if you are feeling unwell or have had an accident.
About our emergency care services
These centres are staffed by expert teams and provide specialised emergency treatment, giving patients the best chance of recovery. To ensure you receive the best possible specialist care, an ambulance may take you to one of these centres rather than your nearest emergency department. We use a priority system where the most clinically unwell patients are seen first.
Our staff should be able to carry out their work without fearing for their safety. We do not tolerate any threatening or aggressive behaviour towards staff.
We offer investigations and appropriate treatment for each patient's condition. In an emergency always dial 999.
If you are feeling unwell now call NHS 111 for advice and health information. The helpline is open 24 hours a day. You can also visit WWW.NHS.UK/111 to determine if your symptoms can be managed at home, if you need advice from the NHS or if you need to call for an ambulance.
Further online resources
- RIGHT CARE WEST LONDON
- HEALTHCARE SERVICES IN NORTH WEST LONDON
- WHICH Westminster High Intensity Care Hub – if you live in Westminster and are struggling to find the right care you need
Paddington square construction works next to St Mary's Hospital
Patients and visitors to St Mary’s Hospital may experience some disruption caused by nearby construction works for the Paddington Square development (located between Praed Street and South Wharf Road). We apologise in advance for any impact these neighbouring works may have for our patients and visitors.
While the developer has put in place a range of mitigation and monitoring measures, we anticipate that there may be some disruption caused by additional noise, dust and vibration. If patients and visitors wish to raise any issues about the impact of the construction works on their care and treatment, then we would ask them to speak to our staff or contact the patient advice and liaison service (PALS).
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