Useful information for each of our wards at Charing Cross Hospital, including: visiting times, protected meal times, contact details and simple directions.

Click on a ward name:

Clinical decision unit

Location

Ground floor, north wing, tower block

How to find us

On arrival follow signs to the main reception area which is based in the entrance of the ground floor of the tower block. Keep left as you continue straight past main reception, you will pass Lloyds Pharmacy on your left. Take the next left down a long corridor. After a few paces the clinical decisions unit is clearly sign posted on your right. 

HOSPITAL MAP

Further information

Specialty: Acute emergency medicine, older people rapid access clinic (OPRAC), frailty unit

Patients age group: Adults

Visiting times: 9am to 9pm

Maximum number of visitors per bedside: Two

Facilities: Visitor waiting area with a television, wifi

Contact phone number: 020 3311 1009 or 020 3313 0865

Emergency department

Location

Ground floor, new north block

How to find us

Our accident and emergency department is situated on the left side of the building and has a separate entrance. Please follow signs from our main entrance.

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Further information

Specialty: Emergency care

Patient age group: Adults

Visiting times: 24/7

Maximum number of visitors per bedside: Two

Facilities: Visitor waiting area, wifi

Contact phone number: 020 3311 5001

Endoscopy ward

Location

First floor, pilot block

How to find us

On arrival follow signs to the hospital's main reception area which is based in the entrance of the ground floor of the tower block. Continue straight past main reception, you will see a café and a shop on your right, an escalator on your left and at the end of the room you will find a lift. You can either take the escalator or the lift to the first floor. When you arrive at the floor follow the signs directing you to the endoscopy ward.

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Further information

Specialty: Gastroenterology

Patient age group: Adults

Facilities: Wifi

Contact phone number: 020 3311 7722 

If you are collecting your friend or relative from the ward please report to endoscopy main reception first

Marjory Warren acute medical unit (AMU)

Location

Ground floor, south wing, tower block

How to find us

On arrival follow signs to the main reception area which is based in the entrance of the ground floor of the tower block. Continue straight past main reception, you will see a café and a shop on your right and at the end of the room you will find a lift. Turn right at the lifts and walk down the corridor past the staircase. Turn right, walk to the end of corridor and then the ward is on your left. 

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Further information

Specialty: Acute medicine and respiratory medicine

Patient age group: Adults

Visiting times: 2pm to 8pm however visitors can stay overnight depending on individual patient needs

Maximum number of visitors per bedside: Two

Contact phone number: 020 3311 1554

Neurosciences treatment unit

Location

Fifth floor, tower block

How to find us

On arrival follow signs to the hospital's main reception area which is based in the entrance of the ground floor of the tower block.

Continue straight past main reception, you will see a café and a shop on your right. Straight ahead, you will find a bank of lifts. Take the lift to the fifth floor. The unit is located to your left as you exit the lift.

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Further information

Specialty: Neurology

Patient age group: Adults

Visiting times: please speak to the nurse in charge of the ward

Maximum number of visitors per bedside: please speak to the nurse in charge of the ward

Contact phone number: 020 3311 1908

Riverside day surgery and short stay unit

Location

First floor, Riverside wing

How to find us

On arrival in front of the hospital's main entrance, turn right. Walk through the car park and follow the signs to the Riverside wing on the left. When you enter the Riverside wing, take the stairs or the lift to the first floor. 

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Further information

Specialty: Breast surgery, ear nose and throat, gender surgery, general surgery, orthopaedics, plastic surgery, urology, vascular surgery

Patient age group: Adults

Visiting times: 2pm to 5pm and 6:30pm to 8pm

Maximum number of visitors per bedside: Two 

Protected meal times: Lunch 12:45pm to 1:30pm and dinner 5:45pm to 6.30pm

Contact phone number: 020 3313 8887 or 020 3313 8897 or 020 3313 8898 or 020 3311 1460

South Green acute assessment unit (AAU) 

Location

Ground floor, south wing, tower block

How to find us

On arrival follow signs to the main reception area which is based in the entrance of the ground floor of the tower block. Keep right as you continue straight past main reception, you will pass a shop and a café on your right. Take the next right down a long corridor and follow signs to south green ward. The ward is situated near the chaplaincy department.

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Further information

Specialty: Endocrinology, rheumatology, gastroenterology, respiratory medicine, dermatology, acute medicine

Patient age group: Adults

Visiting times: 2pm to 8pm

Maximum number of visitors per bedside: At the discretion of the ward nurse in charge

Contact phone number: 020 3311 5022 or 020 3311 5020

West London bowel cancer screening

Location

First floor, south wing, tower block

How to find us

On arrival follow signs to the hospital’s main reception area which is based in the entrance of the ground floor of the tower block. Continue straight past main reception, you will see a café and a shop on your right, an escalator on your left and at the end of the room you will find a lift. You can either take the escalator or the lift to the first floor. When you reach the floor, follow the signs to the south wing. The unit will then be the first room on your right.

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Further information

Specialty: Gastroenterology

Patient age group: Adults

Visiting times: 8:30am to 4pm

Maximum number of visitors per bedside: Two

Facilities: Wifi

Contact phone number: 020 3313 8996


Ward 3 north

Location

Third floor, north wing, tower block

How to find us

On arrival follow signs to the hospital's main reception area which is based in the entrance of the ground floor of the tower block. Continue straight past main reception, you will see a café and a shop on your right and at the end of the room you will find a lift. Take the lift to floor number three. When you arrive at the floor follow the signs directing you to urology outpatients and diagnostics clinic.

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Further information

Specialty: Urology 

Patient age group: Adults

Visiting times: please speak to the nurse in charge of the ward

Maximum number of visitors per bedside: Two

Facilities: Wifi

Contact phone number: 020 8313 0047

Ward 4 south

Location

Fourth floor, south wing, tower block

How to find us

On arrival follow signs to the hospital's main reception area which is based at the entrance of the ground floor of the tower block. Continue straight past main reception, you will see a café and a shop on your right and at the end of the room you will find a lift. Take the lift to floor number four. When you arrive at the floor there will be signs directing you to four south ward.

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Further information

Specialty: Respiratory medicine 

Patient age group: Adults

Visiting times: 2pm to 5:30pm and 6:30pm to 8pm

Maximum number of visitors per bedside: Two

Protected meal times: Breakfast 8am to 9am, lunch 12:45pm to 1:30pm and dinner 5:45pm to 6:30pm

Facilities: Day room, wifi

Contact phone number: 020 3311 1902 or 020 3313 0604 or 020 3311 0319

Ward 4 north

Location

Fourth floor, north wing, tower block

How to find us

On arrival follow signs to the hospital's main reception area which is based at the entrance of the ground floor of the tower block. Continue straight past main reception, you will see a café and a shop on your right and at the end of the room you will find a lift. Take the lift to floor number four. When you arrive at the floor there will be signs directing you to four north.

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Further information

Specialty: Vascular surgery, sleep services

Patient age group: Adults

Visiting times: 2pm to 5:30pm and 6:30pm to 8pm

Maximum number of visitors per bedside: Two

Contact phone number: 020 3311 7360


Ward 5 west (Lady Skinner rehabilitation unit)

Location

Fifth floor, west wing, tower block

How to find us

On arrival follow signs to the hospital's main reception area which is based in the entrance of the ground floor of the tower block.

Continue straight past main reception, you will see a café and a shop on your right and at the end of the room you will find a lift. Take the lift to the fifth floor and the unit is located opposite you as you exit the lift.

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Further information

Specialty: Rehabilitation 

Patient age group: Adults

Visiting times: 11am to 12:45pm and 2pm to 8pm though relatives and carers are  encouraged to visit at alternative times to support patients

Maximum number of visitors per bedside: Two, but more visitors can meet patients in the day room

Protected meal times: Breakfast 8am, lunch 12:45pm and dinner 6pm

Facilities: Art therapy classes, day room with a television, musical entertainment, wifi, carer information and support groups, tea parties for patients, therapeutic dog, wifi

Contact phone number: 020 3311 1912 or 020 3311 1921

We encourage relatives and carers to help patients who need extra support or who may get distressed otherwise to eat their meals

Ward 6 east

Location   

Sixth floor, east wing, tower block

How to find us

On arrival follow signs to the hospital's main reception area which is based in the entrance of the ground floor of the tower block. Continue straight past main reception, you will see a café and a shop on your right and at the end of the room you will find a lift. Take the lift to floor number six. When you arrive at the floor there will be signs directing you to six east ward.

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Further information 

Specialties: Cancer - chemotherapy day unit

Patient age group: Adults

Visiting times: please speak to the nurse in charge of the ward

Contact phone number: 020 3311 7618

Ward 6 south

Location   

Sixth floor, south wing, tower block

How to find us

On arrival follow signs to the hospital's main reception area which is based in the entrance of the ground floor of the tower block. Continue straight past main reception, you will see a café and a shop on your right and at the end of the room you will find a lift. Take the lift to floor number six. When you arrive at the floor there will be signs directing you to six south ward.

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Further information 

Specialties: Cancer inpatient chemotherapy 

Patient age group: Adults

Visiting times: 10am to 12:45pm and 3pm to 8pm

Protected meal times: Lunch 12:45pm to 2pm and dinner 5:45pm to 6:30pm

Facilities: Day room, wifi

Contact phone number: 020 3311 1918 or 020 3311 1920

Ward 6 north

Location

Sixth floor, north wing, tower block

How to find us

On arrival follow signs to the hospital's main reception area which is based in the entrance of the ground floor of the tower block. Continue straight past main reception, you will see a café and a shop on your right and at the end of the room you will find a lift. Take the lift to floor number six. When you arrive at the floor there will be signs directing you to six north ward.

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Further information

Specialties: Cancer - inpatient chemotherapy and acute oncology unit

Patient age group: Adults

Visiting times: 10am to 12:45pm and 3pm to 8pm

Protected meal times: Lunch 12:45pm to 2pm and dinner 5:45pm to 6:30pm

Facilities: Day room, wifi

Contact phone number: 020 3311 1916 or 020 3311 1915

Ward 7 north

Location

Seventh floor, north wing, tower block

How to find us

On arrival follow the signs to the hospital's main reception area which is based in the entrance of the ground floor of the tower block. Continue straight past main reception, you will see a café and a shop on your right and at the end of the room you will find a lift. Take the lift to floor number seven. When you arrive at the floor there will be signs directing you to seven north ward.

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Further information

Specialty: Urology and general surgery

Patient age group: Adults

Visiting times: 2pm to 8pm

Maximum number of visitors per bedside: Two

Protected meal times: Breakfast 7:30am to 8:30am, lunch 12:30pm to 13:30pm and dinner 5:45pm to 6:30pm

Facilities: Day room with dining chairs and tables, wifi

Contact phone number: 020 3311 1930 or 020 3311 1931

 

Ward 7 south

Location

Seventh floor, south wing, tower block

How to find us

On arrival follow the signs to the hospital's main reception area which is based in the entrance of the ground floor of the tower block. Continue straight past main reception, you will see a café and a shop on your right and at the end of the room you will find a lift. Take the lift to floor number seven. When you arrive at the floor there will be signs directing you to seven southward.

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Further information

Specialty: Orthopaedics

Patient age group: Adults

Visiting times: 2pm to 8pm

Maximum number of visitors per bedside: Two

Contact phone number: 020 3311 1928

Ward 7 west

Location

Seventh floor, west wing, tower block 

How to find us

On arrival follow the signs to the hospital’s main reception area which is based in the entrance of the ground floor of the tower block. Continue straight past main reception, you will see a café and a shop on your right and at the end of the room you will find a lift. Take the lift to floor number seven. When you arrive at the floor there will be signs directing you to seven west ward. 

HOSPITAL MAP

Further information

Specialty: Gastroenterology

Patient age group: Adults

Visiting times: 3pm to 8pm

Maximum number of visitors per bedside: Two

Protected meal times: Lunch 12:30pm to 13:30pm and dinner 6pm to 7pm

Facilities: Day room with TV, magazines, books and newspapers, wifi

Contact telephone number: 020 3311 1925


Ward 8 north

Location

Eighth floor, north wing, tower block

How to find us

On arrival follow signs to the hospital's main reception area which is based in the entrance of the ground floor of the tower block. Continue straight past main reception, you will see a café and a shop on your right and at the end of the room you will find a lift. Take the lift to floor number eight. When you arrive at the floor there will be signs directing you to eight north ward. 

HOSPITAL MAP

Further information

Specialty: Endocrinology

Patient age group: Adults

Visiting times: please speak to the nurse in charge of the ward

Contact phone number: 020 3311 1936 or 020 3311 0261

Ward 8 south

Location

Eighth floor, south wing, tower block

How to find us

On arrival follow signs to the hospital's main reception area which is based in the entrance of the ground floor of the tower block. Continue straight past main reception, you will see a café and a shop on your right and at the end of the room you will find a lift. Take the lift to floor number eight. When you arrive at the floor there will be signs directing you to eight south ward. 

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Further information

Specialty: Elderly care

Patient age group: Adults

Visiting times: 11am to 1pm and 3pm to 8pm

Maximum number of visitors per bedside: Two 

Protected meal times: Lunch 12:30pm to 1:30pm and dinner 5:45pm to 6:30pm

Facilities: Day room, wifi

Contact phone number: 020 3311 1938, 020 3313 0935 or 020 3311 1939

Ward 8 west

Location

Eighth floor, west wing, tower block

How to find us

On arrival follow signs to the hospital's main reception area which is based in the entrance of the ground floor of the tower block. Continue straight past main reception, you will see a café and a shop on your right and at the end of the room you will find a lift. Take the lift to floor number eight. When you arrive at the floor there will be signs directing you to eight west ward. 

HOSPITAL MAP

Further information

Specialty: Elderly care

Patient age group: Adults

Visiting times: 2pm to 8pm 

Maximum number of visitors per bedside: Two

Protected meal times: Lunch 12:45pm to 2pm and dinner 5:45pm to 7pm

Facilities: Day room with a television, dining room, wifi

Contact phone number: 020 3311 1942 or 020 3313 0153 or 020 3311 5302


Ward 9 north (hyper acute stroke unit)

Location

Ninth floor, north wing, tower block

How to find us

On arrival follow signs to the hospital's main reception area which is based in the entrance of the ground floor of the tower block. Continue straight past main reception, you will see a café and a shop on your right and at the end of the room you will find a lift. Take the lift to floor number nine. When you arrive at the floor there will be signs directing you to nine north ward.

HOSPITAL MAP

Further information

Specialty: Stroke

Patient age group: Adults

Visiting times: 3pm to 8pm but there are exceptions for dementia and end-of-life patients

Maximum number of visitors per bedside: Two

Protected meal times: Lunch 12:30pm to 1:30pm and dinner 5:45pm to 6:30pm 

Facilities: Wifi

Contact phone number: 020 3313 3856 or 020 3313 3636

Visitors may have to leave the ward for CT scans, Doppler tests or for doctor decisions

Ward 9 south (acute stroke unit) 

Location

Ninth floor, south wing, tower block

How to find us

On arrival follow signs to the hospital's main reception area which is based in the entrance of the ground floor of the tower block. Continue straight past main reception, you will see a café and a shop on your right and at the end of the room you will find a lift. Take the lift to floor number nine. When you arrive at the floor there will be signs directing you to nine south ward.

HOSPITAL MAP

Further information

Specialty: Stroke

Patient age group: Adults

Visiting times: 3pm to 8pm

Maximum number of visitors per bedside: Two

Protected meal times: Lunch 12:30pm to 1:45pm and dinner 5:45pm to 6:45pm

Facilities: Day room, wifi

Contact phone number: 020 3311 1947 or 020 3311 1948

Ward 9 west (neurorehabilitation unit)

Location

Ninth floor, west wing, tower block

How to find us

On arrival follow signs to the hospital's main reception area which is based in the entrance of the ground floor of the tower block. Continue straight past main reception, you will see a café and a shop on your right and at the end of the room you will find a lift. Take the lift to floor number nine. When you arrive at the floor there will be signs directing you to nine west ward.

HOSPITAL MAP

Further information

Specialty: Specialist neurological rehabilitation 

Patient age group: Adults

Visiting times: Flexible depending on individual patient needs and at the discretion of the nurse in charge

Maximum number of visitors per bedside: Two

Protected meal times: Breakfast 7:45am, lunch 12:30pm and dinner 5:45pm

Facilities: Day room, gym, quiet rooms that patient can use with their families

Contact phone number: 020 3311 1949 or 020 3311 1950


Ward 10 north/planned investigations unit (PIU)

Location

10th floor, north wing, tower block

How to find us

On arrival follow signs to the hospital's main reception area which is based in the entrance of the ground floor of the tower block. Continue straight past main reception, you will see a café and a shop on your right and at the end of the room you will find a lift. Take the lift to floor number 10. When you arrive at the floor there will be signs directing you to 10 south ward. 

HOSPITAL MAP

Further information

Specialty: Neurology

Patient age group: Adults

Visiting times: 2pm to 8pm

Maximum number of visitors per bedside: Two

Protected meal times: Lunch 12:30pm to 1:15pm and dinner 5:45pm to 6:30pm

Facilities: Mini-gym for rehabilitation patients

Contact phone number: 020 3311 1953

No flowers allowed

Ward 10 south

Location

10th floor, south wing, tower block 

How to find us

On arrival follow signs to the hospital's main reception area which is based in the entrance of the ground floor of the tower block. Continue straight past main reception, you will see a café and a shop on your right and at the end of the room you will find a lift. Take the lift to floor number 10. When you arrive at the floor there will be signs directing you to 10 south ward. 

HOSPITAL MAP

Further information

Specialty: Plastic surgery, ears, nose and throat and head and neck

Patient age group: Adults 

Visiting times: 2pm to 5:45pm and 6:30pm to 8pm 

Maximum number of visitors per bedside: Two

Protected meal times: Lunch 12:30pm to 1:30pm and dinner 5:45pm to 6:30pm

Facilities: Day room, wifi

Contact phone number: 020 3311 1958 or 020 3311 1961

Children must be accompanied and supervised by an adult when they visit the ward


Ward 11 north

Location

11th floor, north wing, tower block

How to find us

On arrival follow signs to the hospital's main reception area which is based in the entrance of the ground floor of the tower block. Continue straight past main reception, you will see a café and a shop on your right and at the end of the room you will find a lift. Take the lift to floor number 11. When you arrive at the floor there will be signs directing you to 11 north ward. If you are visiting the ward, please use the buzzer on the door to let reception staff know that you have arrived. They will be able to let you into the ward. Alternatively you can use the phone in the relatives waiting area which is also situated on the 11th floor.

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Further information

Specialty: Intensive care

Patient age group: Adults

Visiting times: 11am to 7pm 

Maximum number of visitors per bedside: Two

Protected meal times: Variable

Facilities: Day room, family room, wifi

Contact phone number: 020 3311 1964 or 020 3311 1965

 

Ward 11 south

Location

11th floor, south wing, tower block

How to find us

On arrival follow signs to the hospital's main reception area which is based in the entrance of the ground floor of the tower block. Continue straight past main reception, you will see a café and a shop on your right and at the end of the room you will find a lift. Take the lift to floor number 11. When you arrive at the floor there will be signs directing you to 11 south ward. 

HOSPITAL MAP

Further information

Specialty: Neurosurgery

Patient group: 16 and over

Visiting times: 2pm to 8pm

Maximum number of visitors per bedside: Two

Protected meal times: Lunch 12:30pm to 1pm and dinner 5:30pm to 6pm

Facilities: Visitor waiting area, wifi

Contact phone number: 020 3311 1970 or 020 3313 5504

Ward 11 west

Location

11th floor, west wing, tower block 

How to find us

On arrival follow the signs to the hospital’s main reception area which is based in the entrance of the ground floor of the tower block. Continue straight past main reception, you will see a café and a shop on your right and at the end of the room you will find a lift. Take the lift to floor number 11. When you arrive at the floor there will be signs directing you to 11 west ward. If you are visiting the ward, please use the buzzer on the door to let reception staff know that you have arrived. They will be able to let you into the ward. Alternatively you can use the phone in the relatives waiting area which is also situated on the 11th floor.

HOSPITAL MAP

Further information

Specialty: Intensive care

Patient age group: Adults

Visiting times: 11am to 7pm 

Maximum number of visitors per bedside: Two

Protected meal times: Variable

Facilities: Visitor waiting area, wifi