Visitor Information

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The dementia care team supports patients living with dementia, their carers and relatives. The team provides a range of services to patients who are in hospital for reasons which may, or may not, be directly related to their dementia. The team operates across all of our hospitals and satellite sites.

Do I need a referral to access the service?

No. Anyone can refer an inpatient at Imperial College Healthcare NHS Trust to the team, including carers, family members or patients themselves.

Who is on the dementia care team?

Jo James, consultant nurse
Mel Tumongha, dementia clinical nurse specialist (team lead)
Lucy Gilby, healthcare support worker 
Victoria Ruddock, healthcare support worker
Chrissie Kellegher, healthcare support worker  

Contact us

Tel: 020 3312 7902 / 020 3311 5028
Email: imperial.dementia@nhs.net

Patients, carers, relatives and healthcare professionals can contact any member of the team by phone or email.
 
We recommend email as we work on different sites and are not always in the office to answer the phone. We do check our emails Monday to Friday.

Patient information

How does the team support patients?

Understanding individual needs

For someone living with dementia, spending time in an unfamiliar place and meeting new people, such as those providing clinical care, can be very unsettling and distressing. The team works in partnership with carers, relatives and ward staff to ensure that each patient's individual needs are understood and met.

Eating and drinking

Patients living with dementia often experience a loss of appetite while they are in hospital. The dementia care team has a particular focus on supporting them to eat and drink during their stay. Our nutritional support team (NOSH) can provide additional help and techniques to encourage eating and drinking.   

Pain management

We also have a strong focus on ensuring our staff recognise and treat pain in our patients with dementia, as telling someone about pain might be difficult for a person living with dementia. We use a special assessment tool to identify the presence of pain and treat it.

Activity and social interaction

We know that it can be difficult for people living with dementia to occupy themselves without support. We therefore work with ward staff to provide meaningful activity for these patients. Our three artists, Rhian, Phoebe and Georgia work with the team to provide stimulating activities, and in addition to this, we can suggest different activities that the staff can provide for patients as well as social events such as tea parties and the occasional donkey visit.  

We can also provide twiddle muffs (knitted fidget items) which can calm a person who is anxious or fidgety.

How does the team support carers and relatives?

We are committed working in partnership with carers and relatives. Imperial College Healthcare NHS Trust provides Carer’s Passports for a person living with dementia’s support person (this can be a carer or relative). This enables the person to be there when the patient needs them rather than having to fit around visiting times.

The dementia team is also available to provide advice or just a friendly ear if a carer or relative needs it, just get in touch and we can arrange to meet.  

Patient information leaflets


Further online resources