Keeping in touch with patients in hospital

If you cannot visit your friend or loved one in person, our hospitals can still support you to keep in touch.

Visitors

We recognise the valuable contribution that visiting makes to the care and wellbeing of our patients. Find out what you need to know when planning to visit a loved one or friend in hospital. 

Visiting a patient

 

Letters from family and friends

Our patient experience team accepts messages for patients. Your friends and family are welcome to email letters to IMPERIAL.PATIENT.EXPERIENCE@NHS.NET.

Please make sure to clearly label emails with the patient's name and ward. The hospital reception team will get the messages to the wards. This service operates Monday to Friday between the hours of 9.00 and 16.30. Please note that the mailbox is closed during bank holidays.

Virtual visiting 

To make it easier for patients to keep in touch with family and friends, we provide a premium NHS Wi-Fi service to allow for video calls and entertainment streaming services free of charge. This has been funded by Imperial Health Charity. To connect to the network, search for ‘NHS Wi-Fi’ on your mobile phone or laptop device and sign up.