Patient information

Orthopaedics

Find out what to expect from your phone appointment with the virtual fracture clinic team.

On presentation

When you visit A&E or urgent care centre with a minor orthopaedic injury, the team there will assess and stabilise your injury. Then you will be asked to provide phone number and/or email and will be referred to virtual fracture. You should receive a confirmation text message with Virtual fracture clinic mobile number. The virtual fracture clinic operates on Mondays to Fridays from 09.00 to 17.00. You can expect a phone call or a text message during this time once your case is reviewed by specialists.

During virtual review

A specialist consultant-led orthopaedic or plastic trauma team will review the history of your injury and any recent x-rays that have been taken. We will then contact you, either by call or text message, with one of four options:

To book you in to a generic or specialist fracture clinic
To arrange further investigations before your clinic appointment
To refer you to physiotherapy department
To advise that your injury can be self-managed – you will receive information leaflets

After virtual review

Depending on the type and severity of your injury, you may be required to attend one or more follow-up appointments in person. You will also be given an email address you can use to contact the team with any follow up questions.

We’ve found that often fractures are best managed at home. If the team determines that is the most appropriate course of action for your injury, we will offer you information and resources to support you to manage your injury. We encourage you to consult our leaflets and FAQs to learn more about your condition and how you can effectively manage your recovery.