Patient information

Emergency care

Our A&Es are open 24 hours a day, seven days a week.

Before your visit to A&E

One family member, one friend, one guardian or carer can attend with you. You are welcome to ask for a chaperone and we will endeavour to provide one for you. We recommend that you wear comfortable clothing if possible.

Please note that we are a teaching hospital, so medical students may be present for some consultations. If you do not wish to have them in the room please let the nurse or doctor know and the students will be asked to step outside.

If you are coming to A&E from home, it is a good idea for you or your relative to bring details of any medication you are taking (it is often easiest to bring the medicine packets themselves). Please also bring any details of previous or upcoming hospital appointments as this will help our staff to understand your medical history.

Please try to remember to bring details of your GP – if you keep these details on a small piece of paper in your wallet it is easier at the hospital to give the correct details. Liaison with your GP is crucial for ensuring you receive appropriate ongoing care.

During your visit to A&E

Upon arrival please visit the A&E reception. You should be seen by a doctor within one hour of your attendance. You should be treated and either admitted or discharged within four hours.

You will be assessed and all necessary tests will be carried out. Once confirmed you will be informed whether you require admission, a further appointment, or a review by your GP. You may have blood tests or imaging as required.

After your visit to A&E

After your appointment you will receive a copy of the letter which will be sent to your GP. You will be given instructions on whether you should see your GP, or be referred to a different specialty within the hospital. If you do not remember your GP’s details, the letter will not be sent.