Share your experiences and knowledge

We know that members of the public, and our patients and visitors, have experiences, skills and knowledge they can share with us, which can help support our organisation to continuously improve services and better meet the needs of our local communities, and the people we serve.

Please see below a list of our current opportunities, including: studies, projects, and evaluations of services, which you may want to become involved in. 

Help us improve safety

Patient safety and preventing unintended harm during medical care ranks among our highest priorities. If you've experienced a patient safety incident and investigation, your insights are vital.

As part of a new initiative to collaborate more closely with patients and families for ongoing improvement, we are reassessing how we respond to safety incidents. These incidents involve situations in our hospitals that could or have caused harm to a patient, such as administering the wrong medication dosage or a patient experiencing a fall.

Share your experiences and help us shape our commitment to improving patient safety. 

Understanding how to best collect and act on patients’ information and communication needs

One of the Trust’s priority programmes is improvement of our outpatient services, and akey aspect of this is understanding how we collect, record, and act on our patients’ information and communication needs, particularly for people who do not speak Englishor who have a disability or sensory loss. We want to ensure our patients feel empowered throughout their healthcare journey, so we’re commencing a service evaluation to understand current experiences, and to understand what good would look like for them.

Read more on how you can get involved here. 

Digital reference group 

Many of us already use smartphones and computers to stay in touch with friends and family, do the shopping and book holiday. But using this technology to interact with our hospitals is still relatively rare. We are adopting some of these communication methods as part of our correspondence and seek input to get it right. 

The digital reference group provides feedback and guidance via email about digital initiatives at the Trust, including the Care Information Exchange.

Our digital reference group gives you the opportunity to influence how we use digital technology in healthcare and how we communicate and engage with our patients.

This group meets face-to-face every three months with virtual communication between meetings.

If you are interested in joining this group, please email Paul Harrison, electronic patient records communications manager.

Additional opportunities

In addition to the opportunities listed above, there are a number of small patient groups that help shape individual services, as well as some short-term project groups or events that may be of interest to you. If you are interested in helping shape our services and the way we run our services, but you don’t see an opportunity here, email imperial.involvement@nhs.net to register your interest.

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