We value your anonymous feedback about the ward or service. Share your thoughts with us to help us continually improve.
Friends and family test
The friends and family test is a survey that gathers feedback from people who use NHS services about their experience. The survey asks patients to rate their overall experience of the service/care in our hospitals. We also ask a few additional questions so we can understand where we need to improve and where we’re performing well.
How can I take the test?
Patients can complete the friends and family test by using one of the following methods:
- a dedicated electronic device available on our wards (iPad) – Please ask staff to bring you the device and advise you how to use it.
- web link or QR code displayed on posters around the hospitals
- text message sent out a few days after using our services
Once you have returned home, you can still complete the test by filling in the relevant online survey:
Accident and emergency survey
For patients who came to one of our A&E departments.
Bereaved people survey
For relatives of people who died in one of our hospitals.
Children's inpatient survey
For patients who have stayed on one of our paediatric wards.
Children's outpatient survey
For patients who had a paediatric clinic appointment or investigation with us.
Children's inpatient survey (Easy read)
For patients with learning disabilities who have stayed on one of our wards or come in as a day patient.
Inpatient survey
For patients who have stayed on one of our wards or come in as a day patient.
Intensive Care Unit (ICU) survey
For patients who have stayed on one of our intensive care units/wards.
Private Healthcare Maternity survey
For women who gave birth on our private patient wards.
Outpatient survey
For patients who had a clinic appointment or investigations with us
Monitoring patient feedback
We continuously monitor the patient experience within our Trust and use feedback to improve the quality of care we deliver.