Depending on your needs, there are various ways to contact us. The information and links provided on this page will direct you to the appropriate contacts.
Main address
Imperial College Healthcare NHS Trust
The Bays
South Wharf Road
St Mary's Hospital
London W2 1NY
Telephone: 020 3311 3311
Operating five hospitals in central and west London, we provide specialised healthcare to over a million people annually, focusing on communities in eight boroughs within the North West London Integrated Care System.
Feedback - complaints, comments and concerns
We value your feedback on the care and treatment you've received from us. Our dedicated staff strives to provide the highest quality care to all our patients, and your support and encouragement mean a great deal to us.
Health records
Your health records (also known as patient or medical records) are a log of your health and the treatment you have received from the NHS. We hold this information to ensure you receive the best possible care now and in the future.
Contacting our appointment booking team
If you have any questions about your appointment or would like to cancel or change it, please contact our booking team:
Telephone: 020 3313 5000 (available between 8.30am and 6.30pm, Monday to Friday)
Email: i.outpatientappointments@nhs.net.
Departments and services
Make sure you choose the correct hospital or health centre for your visit.
Our facilities can be large and navigating them might take some time. It's best to allow yourself ample time to reach your appointment.
Choose your hospital or community centre below to find out how to get there, see a map, and find out what facilities are available on site.
Charing Cross Hospital
Fulham Palace Road
London W6 8RF
Telephone: 020 3311 1234
Explore our location map and discover more about the hospital's services
Hammersmith Hospital
Du Cane Road
London W12 0HS
Telephone: 020 3313 1000
Explore our location map and discover more about the hospital's services
Queen Charlotte's & Chelsea Hospital
Du Cane Road
London W12 0HS
Telephone: 020 3313 1111
Maternity helpline
020 3312 6135
Check maternity services for more information
Explore our location map and discover more about the hospital's services
St Mary's Hospital
St Mary's Hospital
Praed Street
London W2 1NY
Telephone: 020 3312 6666
Maternity helpline
020 3312 6135
Check maternity services for more information
Explore our location map and discover more about the hospital's services
Western Eye Hospital
Marylebone Road
London NW1 5QH
Telephone: 020 3312 6666
Explore our location map and discover more about the hospital's services
Community Diagnostic Centre — Wembley
The Wembley Centre for Health and Care
116 Chaplin Road
Wembley
London
HA0 4UZ
Telephone: 020 370 48540
Explore our location map and discover more about our service
Community Diagnostic Centre — Willesden
First floor
Willesden Centre for Health & Care
Robson Avenue
Willesden
NW10 3RY
Telephone: 020 370 46572
Explore our location map and discover more about our service
Interpreting services
If you need a foreign language interpreter or sign language interpreter, please tell your GP. They will advise us when they refer you to our services.
When the referral is triaged the clinician will decide on the method they will use for the interpretation. This may be via telephone, video or face to face.
Find out what interpreting services are available for your appointmentFurther contact information
- GP liaison office
- Freedom of information requests
- Private healthcare services
- Press office
- Social media
Useful links
- Where to go for care - click here for information on where to go and who to call for medical advice and treatment when you are feeling unwell or have had an accident.
- Patient transport - check patient transport for more information.
- Careers - join us
Coming to hospital Our locations
You can read about our main hospital sites by clicking on the links below. Each hospital page has a map, how to find us and parking information, ward information and a list of patient facilities.
- Charing Cross Hospital
- Hammersmith Hospital
- Queen Charlotte's & Chelsea Hospital
- St Mary's Hospital
- Western Eye Hospital