How to pay online

Can patients under 16 be signed up on the patient portal? 

No, the portal is currently only available for people 16 years and over.

Can I ask a carer or family member to register on my behalf?

It’s not possible for someone to register on your behalf. This is to ensure patient confidentiality.

I share an email address with a family member, can we both register for the portal?

Every patient portal user needs their own email address. If you share an email address with a family member, one of you will need to create a new email address to enable you both to register for the patient portal.  

I've forgotten my email address and can't log in, what should I do?

If you have forgotten your email address or can’t remember which email address you used to create your patient portal account, please contact our outpatient team using the contact details below.

How can I change the email I use to login to the patient portal?

You can contact the outpatient team to change your contact details, however this cannot be done in the portal for security reasons. 

Can I change my phone number via the patient portal?

If you need to update the phone number we have for you, please contact your hospital department. 

Can I reschedule appointments in the portal?

If you wish to reschedule an appointment please contact the outpatient team Monday to Friday, 8.00 -18.00 (excluding bank holidays).

How can I pay a deposit if there is no option to make a payment? 

Please contact the booking office and the team will add the required deposit amount to your booking for you to make the payment. Contact details for the booking office contact can be found in your admission pack or letter.