Our ethos, values and behaviours

We look after people by providing care, whenever and however they need us, listening and responding to their individual needs. We look out for people by being their partner at every stage of their life, supporting them to take an active role in their own health and wellbeing.

We are one team, working as part of the wider health and care community. We are committed to continuous improvement, sharing our knowledge and learning from others. We draw strength from the breadth and depth of our diversity, and build on our rich heritage of discovery.

By doing all this, we ensure our care is not only clinically outstanding but also as kind and thoughtful as possible. And we are able to play our full part in helping people live their lives to the fullest. Our promise is better health, for life.

Our values and behaviours

Kind

We are considerate and thoughtful, so you feel respected and included.

• We put people first
• We listen, notice and respond
• We see things from others’ point of view

In practice:

• Notice when someone needs help
• Make eye contact and smile
• Introduce ourselves by name and role
• Actively listen and respond to others
• Make time for meaningful interactions

Expert

We draw on our diverse skills, knowledge and experience, so we provide the best possible care.

• We’re informed and up to date
• We’re reliable
• We’re responsible

In practice:

• Keep our practice up to date
• Do what we say we will do
• Be sure of our facts and the limitations of our knowledge
• Use money, time and other resources efficiently
• Seek solutions to problems and secure help if we can’t resolve them ourselves

Collaborative

We actively seek others’ views and ideas, so we achieve more together.

• We work as a team
• We’re open and approachable
• We’re adaptable

In practice:

• Involve others in the development of ideas and plans from the start
• Actively build partnerships
• Share information and knowledge, openly and honestly
• Respect others’ time and contributions
• Be willing to change our mind

Aspirational

We are receptive and responsive to new thinking, so we never stop learning, discovering and improving.

• We strive for excellence
• We embrace innovation
• We champion better care

In practice:

• Always look for ways to improve what we do
• Make time for reflection and learning
• Recognise and celebrate achievements
• Don't be afraid to challenge or be challenged
• Enable and support others to learn and develop